Because we understand all of the frustration that support costs and technical issues can cause, and we have made it our goal to take that frustration out of the equation for you so that you can focus on what matters; your patients!
Having the right hardware can frequently make or break a practice. We assemble and configure each computer to match your individual needs and preferences, creating the best fit for your situation. From servers to management and clinical workstations, our systems are custom built using the most robust, high performance, name-brand components available. We do not sell “canned” systems – ever. Matching this approach with our competitive hardware pricing means Erickson customers always get more for their money on the newest technology.
Our support services offer you a wide range of options to choose from, including by phone, online via LiveNet™ where we control your desktop, or directly on-site. We can help you decide which is the best level of support based on our evaluations and your anticipated needs – from extreme hands-on help 24/7, to the rare occasion when a question arises.
Controlling your digital back-up process is good insurance and peace of mind should you ever experience a loss of data. Our exclusive DentaVault™ back-up system encrypts and stores your data on a LocalVault at your site and at our secure Tier-III rated data center as well. Unlike other services DentaVault™ is completely automated and requires no staff effort, which saves time and money. Additionally, we monitor the status of your backup daily and proactively resolve any issues giving you the confidence to focus on your practice instead of worrying about your data.
Learn more about DentaVault™
Security for your patient privacy, as well as the continuity of your practice should be a high level concern. At Erickson, we take security very seriously. You can rely on our expertise for the latest security equipment and the knowledge of your systems precisely – creating a tightly secured environment for you and your patients.
Techs are efficient, friendly and knowledgeable. We really appreciate your help.
