The Erickson team is made up of individuals who live our core values everyday. They are dedicated, they have integrity, they persevere, they communicate, and they work as a team. Think you’ve got what it takes to join us? Check out our open positions below!
Low Voltage Technician
The Low Voltage Technician (LVT) is a pre-install position that readies the customer location for installation by Support Technicians. LVTs are responsible for site wiring, mount installation, and computer hardware placement. LVTs are responsible for post-install cabling and mount installations or moves.
Desktop Support Technician I
The Desktop Support Technician I is a front line, customer facing position that works in our call center as well as around the state doing service calls. A DST-1’s job is to process calls, resolve technical issues over the phone and onsite, and log all activity in our CRM software to and from our customers. The goal of a DST-1 tech is to provide the most efficient and timely solutions to customers while utilizing our call center procedures, standards for troubleshooting onsite, and standards for outstanding customer service. In addition, DST-1 techs are also assigned call backs to customers to resolve or complete service requests and they may also perform installations at customer’s offices over the course of a few days. This position utilizes a variety of troubleshooting methods, software, tools, and critical thinking skills. In addition to the technical skills, DST-1 techs must have a positive and friendly attitude and always display/project the utmost respect and understanding for the customer when they interact with them.
Desktop Support Technician – Tier II
The Tier 2 Technician (T2) is an escalation point for lower tier technicians; administrative, sales, and managerial staff. T2s follow escalation procedures to ensure both internal and external customers receive the highest quality of service with the quickest possible results. T2s lead lower tier technicians by example; by following defined policies and procedures, while presenting a positive attitude and desire to provide both the highest quality service and the quickest possible results. T2s accept and execute special projects assigned by Technical Managers and Service Dispatchers using an organized, well-documented, and thorough process while upholding the Support Department’s goal of providing the highest quality of service with the quickest possible results. T2s create, update, and retire knowledgebase articles to ensure the Support Department has the most up-to-date, current, and relevant information to complete the job at hand in the most efficient and highest quality manner.