Careers

The Erickson team is made up of individuals who live our core values everyday. They are dedicated, they have integrity, they persevere, they communicate, and they work as a team. Think you’ve got what it takes to join us? Check out our open positions below! 

Service Dispatcher

Rolling Meadows, IL

The Service Dispatcher is a challenging position responsible for coordinating the daily operations of the Chicago regional branch of the Support Department. The Service Dispatcher works with our clients to schedule service calls, installations, and onboarding of new customers. The Service Dispatcher is the primary contact for all service related questions, customer concerns, scheduling, parts acquisition, and follow through. This position is responsible for inventory control, supply acquisition, shipping, receiving, and mail handling.

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Network Administrator

Eagan, MN

The Network Administrator (Tier 4 Technician) is responsible for all internal infrastructure at our Eagan location, our Eagan data center location, and connectivity to our Chicago and Iowa offices. The T4 position is a highest-level escalation point in the Support Department. T4s provide training, coaching, support, and mentorship to lower tier technicians. T4s are responsible for designing and documenting internal infrastructure and external customer technology needs. T4s are responsible for the developing short-term tactical and long-term strategic plans for both internal operations and customer service offerings. T4s are responsible for maintaining our cloud-based backup servers, software, and SAN devices at our data center.

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Tier 2 Technician

Rolling Meadows, IL

The Tier 2 Technician/Project Manager (T2) is an escalation point for lower tier technicians; administrative, sales, and managerial staff. T2s follow escalation procedures to ensure both internal and external customers receive the highest quality of service with the quickest possible results. T2s lead lower tier technicians by example; by following defined policies and procedures, while presenting a positive attitude and desire to provide both the highest quality service and the quickest possible results. T2s accept and execute special projects assigned by Technical Managers and Service Dispatchers using an organized, well-documented, and thorough process while upholding the Support Department’s goal of providing the highest quality of service with the quickest possible results. T2s create, update, and retire knowledgebase articles to ensure the Support Department has the most up-to-date, current, and relevant information to complete the job at hand in the most efficient and highest quality manner.

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Network Support Technician

Rolling Meadows, IL

The Network Support Technician (Tier 1 Technician) is the front line, customer facing technician that works in the call center and at customer locations. T1s escalate incidents and projects to higher-tier technicians and Technical Managers following the escalation procedures thus ensuring the Support Department provides the highest quality of service with the quickest results possible. T1s use knowledgebase articles and seek guidance from higher tiers to ensure that they are using the most up-to-date, current, and relevant information to complete the job at hand in the most efficient and highest quality manner.

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Network Support Technician

Clive, IA

The Network Support Technician (Tier 1 Technician) is the front line, customer facing technician that works in the call center and at customer locations. T1s escalate incidents and projects to higher-tier technicians and Technical Managers following the escalation procedures thus ensuring the Support Department provides the highest quality of service with the quickest results possible. T1s use knowledgebase articles and seek guidance from higher tiers to ensure that they are using the most up-to-date, current, and relevant information to complete the job at hand in the most efficient and highest quality manner.

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Low Voltage Technician

Eagan, MN

The Low Voltage Technician (LVT) is a pre-install position that readies the customer location for installation by Support Technicians. LVTs are responsible for site wiring, mount installation, and computer hardware placement. LVTs are responsible for post-install cabling and mount installations or moves.

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We are always searching for talented individuals to join our team! If there are no open positions currently listed, send your resume to info@ericksontech.com and let us know what type of position you are looking for. We might have the perfect career opportunity waiting for you!