Erickson Dental Technologies

Features and Benefits of Remote Phone Systems

features and benefits of remote phone systems

After the COVID-19 pandemic hit the world, most businesses realized they could remotely keep operations going. Many employees don’t need to go to the office to be productive. All they need is the right tool and equipment to work on their jobs efficiently from home.

One helpful move that many employers made was adopting remote office phone systems. That way, employees could effectively engage and communicate from different parts of the world. Even though the pandemic is coming to a close, there are still benefits to using remote phone systems in your dental practice.

Features of a Remote Office Phone System

Starting with a quality VoIP phone system is one of the best ways to adopt a remote phone system for your dental office. As was once the case with advanced call centers, users can enjoy great functionality with VoIP remote phone systems, which meet the standard requirements for modern office phones.

Automatic Call Distribution and Auto-Attendant

Using automatic call distribution can help you set rules and measures. That way, all your incoming calls get distributed to the available groups.

Auto-attendant will make your calls more professional and efficient through third-party VoIP phone systems. Your virtual assistant responds to your callers with a menu and directs them to an extension or your local business number.

Caller ID

Since you’re operating remotely, you want as much as possible to avoid guessing games. So, your caller ID allows your remote phone agents to identify the caller without being close to your business telephone.

Call Forwarding and Queuing

Let’s say you receive an incoming call but are away from your business phone. What do you do? The call forwarding and transfer feature will help you receive an incoming call on your cell phone.

The automatic call queuing feature puts incoming calls on hold when all your remote agents are busy. If you experience high incoming call volumes, call queuing will reduce the likelihood of your callers hanging up. You must consider this feature if your phone system receives a high number of calls.

Visual Voicemail and Voicemail Forwarding

With remote phone systems, your team can listen to voicemails on their respective computers. Also, you can play these voice messages back via a linked mobile app and respond accordingly.

What action do you take next if you receive a call that you can’t answer immediately? Well, the voicemail forwarding feature allows you to forward the message to your colleague, allowing you to focus on completing your task.

Advanced Call Management

Despite your employees not working in one office, you can still effectively manage your team. Some of the advanced call management features include:

  • N-Way calling
  • Simultaneous ring
  • Conference bridges

Fortunately, you can customize these calling features to match your office needs. You can also establish on-demand and automatic call recording. This will help you in coaching your sales and support agents.

All your incoming calls will get stored in the cloud. That way, you won’t need additional wires and equipment. The call analytics feature presents you with insightful reports in a well-outlined dashboard. With this feature, you can easily analyze metrics and key performance indicators among your employees.

Benefits of Remote Office Phone Systemsbenefits of remote office phone systems

Today, customer needs are as many as the customers themselves. So, if you have more resources and a well-equipped team, you’ll be able to provide high-quality customer service. Office upgrades like remote phone systems can take your business to the next level.

Ability to Work from Home

If you want to use your office phone number from where you stay, remote phone systems are your go-to solution. You won’t have to worry about going to your office to take a call. A VoIP phone system will accept and receive incoming calls from any location as long as you can connect to the internet.

You can even have face-to-face meetings with video conferencing features, which provide the personal touch of an in-person meeting without having to physically be in the same room. 

Always Connected With Your Team and Customers

With remote phone systems, you can link up with your team online regardless of where they’re working. You can also tend to your clients without being at your office physically through updated voice and video calls.

Remote phone systems also have an address book and a directory. This makes it much easier and more convenient to stay in touch with clients and colleagues.

Unified Office Phone System

If you’re working remotely, it becomes hard to communicate with the rest of your colleagues in person. If you design your office phone system to support remote employees, this ceases to become an issue.

Voice and Video Conferencing

For a team to become successful, excellent communication is a must. It may not be best to leave your business conversations up to interpretation. Your remote office phone systems allow you to communicate with your team and deliver live presentations online.

Through voice and video conferences, you can make quick clarifications and get the expression of touch and tone. Besides, your remote teams better understand how to improve your dental office’s client communication.

Helping You Stay Focused and Organized

Cloud phone systems can help you and your teams maintain a productive working environment. Your remote office phone system will always have an up-to-date directory of your business. So, your staff members can always find each other and hold conversations.

That way, you save time while solving customer queries and allow for more direct conversations. Your VoIP phone line will let the rest of the team know that you’re committed elsewhere at that moment. So you can maintain your focus without too many distractions.

No Maintenance Need

It would help if you found out how your VoIP provider controls and maintains the security protocols of your phone system. Neither you nor your team members need to maintain your phone system’s security infrastructure. Your VoIP provider fully assumes this responsibility.

Your remote office phone system will have Transport Layer Security, TLS, and Secure Real-Time Transport Protocol, SRTP. These security features support call encryption. So, it becomes hard for other people to eavesdrop on your conversations.

Remote Phone Systemsremote phone systems

You’ll need to assess your internet connection to ensure it can support all your phone system features. Performing a VoIP speed test will determine if your internet supports VoIP.

Afterward, choose your VoIP provider, like Erickson Dental technologies, for support. Ensure your remote phone systems provider has all the necessary features for your business needs.

With the above benefits, VoIP phone systems will make an excellent investment for your dental clinic business. Contact Erickson Dental Technologies for remote phone systems for your dental office business.